Working with Remote Notifications

This section provides step-by-step instructions for some common Remote Notifications tasks.

 

Prerequisites:

  • System Manager is set to advanced layout.

 

Start a Remote Notification from Event List

An event has occurred that triggered an alarm-triggered remote notification. The notification has Starting Mode = Manual, which means operator intervention is required for the system to start sending out the preconfigured messages.

  • Event List displays on the screen.
  • An event has occurred for which the command to start remote notifications is available.
  1. In Event List, select the event that triggered the notification.
  1. Click Start Remote Notifications for the event.
  • The system starts sending the notification messages preconfigured for this event. The command to stop remote notifications is available for the event.

 

Stop a Remote Notification from Event List

Sending of a remote notification is in progress. The notification was configured with Starting Mode = Manual and Can be stopped = Yes. You now want to interrupt (halt) sending of the messages.

  • You previously started a remote notification from Event List, and the command to stop remote notifications is available for the event.
  1. In Event List, click Stop Remote Notifications for the event.
  • The system stops sending the notification messages preconfigured for this event. The command to start remote notifications is available for the event.

 

Stop a Remote Notification from the Message Status List

You want to interrupt sending of a remote notification that is currently in progress.

  1. In System Browser, select Remote Notifications.
  • The RENO Messages tab displays.
    NOTE: If no remote notifications have been sent out, the RENO Messages tab does not display.
  1. In the Message Status list, select the remote notification that is currently being sent (its overall outcome will display as Running).
  • The Stop RENO procedure icon is enabled if the notification can be stopped.
  1. Click Stop RENO procedure .
  • The system stops sending the remote notification messages. The overall outcome of the notification becomes Aborted. The status of any pending recipients becomes Cancelled.

 

Halt the Escalation of a Remote Notification

Sending of a remote notification is in progress. You want to halt its escalation, so that the message is not sent to the escalation recipients.

  1. In System Browser, select Remote Notifications.
  • The RENO Messages tab displays.
  1. In the Message Status list, select the remote notification that is currently being sent (its overall outcome will display as Running).
  1. Expand the notification (click ) to view its details.
  1. Expand Recipients to see the groups to which that notification is addressed.
  1. Select the group for which you want to stop the escalation.
  • The Stop RENO procedure escalation icon is enabled if the escalation for this group has not started yet.
  1. Click Stop RENO procedure escalation .
  • The escalation for the selected group is now disabled. If the group does not reach its threshold of required responses, any escalation does not start. The status of the group and the recipients involved becomes Stop.
  1. Repeat steps 5 and 6 above for any other recipient groups of the notification.

 

Re-Send a Remote Notification from the Message Status List

You want to re-send a remote notification that was previously not completed successfully (for example, its overall outcome was Failed or Aborted).

  1. In System Browser, select Remote Notifications.
  • The RENO Messages tab displays.
  1. In the Message Status list, select the remote notification that you want to re-send. (For example, test – Alarm ID:29 – Automatic).
  1. Click Start RENO procedure .
  • The system starts re-sending the notification. While sending is in progress, the icon is dimmed.

 

Monitor the Progress and Outcomes of Sent Notifications

You want to check the outcome of a previously-sent remote notification. The system provides a Message Status list where you can review all the remote notifications sent out (whether alarm-triggered or operator-issued), and check on the progress, details, and outcome of each one.

  1. In System Browser, select Remote Notifications.
  • The RENO Messages tab displays.
  1. Each notification displays on a separate (expandable) row. The topmost row shows a compact notification summary with the most important information about the notification, and an indication of its overall outcome. For example, Failed, Completed, Partially Failed, No Response.
  1. Click alongside a notification to expand it and display further details about it:
  • Procedure data summary (only for alarm-triggered notifications): provides more information about the event that triggered the notification.
  • Recipients summary: lists the [recipient groups] of the notification. Alongside each group is a Status that indicates the progress/outcome of notifying that group.
  1. Expand a recipient group to see more details (how many group members have responded so far, whether the group timeout is expired, and so on), the list of individual contacts in that group, and its escalation list (if configured). Alongside each contact is a Status that indicates the progress/outcome of notifying that person.
  1. Expand an individual contact to see the person’s preferred and fallback devices (for example, an email address, or a mobile phone number).
  • Select a device to see the text of the notification message sent to that contact in the Message panel on the right.

Disable an Alarm-Triggered Remote Notification

You want to disable one of the alarm-triggered remote notifications configured in the system. This will prevent the notification messages from being dispatched when the triggering event occurs, while still retaining that notification within the system.

  1. In System Browser, select Remote Notifications.
  • The RENO Messages tab displays.
  1. Select the remote Notification to be disabled.
  • In the Operation tab, the IsEnabled property indicates whether the remote notification is Enabled or Disabled.
  1. Click Disable.
  • The IsEnabled property (Enabled/Disabled) ) of the notification updates accordingly.

 

Information

NOTE:
When you disable a remote notification, a new event displays. This event is automatically cleared when you re-enable the remote notification.