Remote Notifications

This section provides instructions for common tasks related to remote notifications in Desigo CC. For background information, see the reference section.

 

Prerequisites:

  • System Manager is in Operating mode and System Browser is in Application View.

 

Send a ‘New’ (Operator-Issued) Remote Notification

You want to quickly alert all the facility operators of an event that has occurred, but no alarm-triggered remote notification was configured for that event. In this example you will directly send a notification to the recipients in the Operators group.

For background information, see New Remote Notification in the Secondary Pane.

  • The communication services used by the recipients in the Operators group (in this example, email and SMS) are configured.
  • System Manager is in a layout that includes the Contextual pane, and the Primary pane is unlocked .
  1. In Related Items, click New Remote Notification (icon or link).
  • The New Remote Notification workspace displays in the Secondary pane.
  1. In the Address Book area, in the Filter drop-down list, select Groups.
  1. Drag-and-drop the Operators group from the Address Book area to the Recipient/Members list on the left.
  • The Operators group is added to the Recipient/Members list, with the total number of contacts in that group.
  1. Compose the notification messages for email and SMS as follows:
    a. In the Device drop-down list, select E-Mail. Drag-and-drop any automatic tags you want to use from the Message Tags list into the Subject and Body fields. You can also directly enter text. The subject line cannot be empty.
    b. In the Device drop-down list, select SMS. Drag-and-drop any automatic tags you want to use from the Message Tags list into the Body field. You can also directly enter text. The maximum message length is 480 characters (divided into three messages). Longer text messages will be cut off.
  1. Click Send this message .
  1. The message is sent immediately and the user interface in the Secondary pane switches to the Message Status list, from where you can monitor the progress of the remote notification, and see its outcome.
  1. If you want to compose another notification, click Back to configuration .
  1. From here you can edit the previously sent notification, or click Clear all message data to reset all the fields and start over.

 

Monitor the Progress and Outcomes of Sent Notifications

You want to check the outcome of a previously-sent remote notification. The system provides a Message Status list (see Remote Notifications Message Status List) where you can review all the remote notifications sent out (whether alarm-triggered or operator-issued), and check on the progress, details, and outcome of each one.

  1. In System Browser, select Applications > Remote Notifications.
  • The RENO Messages tab displays. The Message Status list shows a list of all the notifications (alarm-triggered or operator-issued) that have been sent out from Desigo CC.
    NOTE: If no remote notifications have been sent out, the RENO Messages tab does not display.
  1. Each notification displays on a separate (expandable) row. The topmost row shows a compact notification summary with the most important information about the notification, and an indication of its overall outcome. For example, Failed, Completed, Partially Failed, No Response.
  1. Click alongside a notification to expand it and display further details about it:
  • Procedure data summary (only for alarm-triggered notifications): provides more information about the event that triggered the notification.
  • Recipients summary: lists the [recipient groups] of the notification. Alongside each group is a Status that indicates the progress/outcome of notifying that group.
  1. Expand a recipient group to see more details (how many group members have responded so far, whether the group timeout is expired, and so on), the list of individual contacts in that group, and its escalation list (if configured). Alongside each contact is a Status that indicates the progress/outcome of notifying that person.
  1. Expand an individual contact to see the person’s preferred and fallback devices (for example, an email address, or a mobile phone number).
  • Select a device to see the text of the notification message sent to that contact in the Message panel on the right.

 

Re-Send a Remote Notification from the Message Status List

You want to re-send a remote notification that was previously not completed successfully. For example, its overall outcome was Failed or Aborted. For more details, see Remote Notifications Message Status List.

  1. In System Browser, select Applications > Remote Notifications.
  • The RENO Messages tab displays. The Message Status list shows a list of all the notifications (alarm-triggered or operator-issued) that have been sent out from Desigo CC.
    NOTE: If no remote notifications have been sent out, the RENO Messages tab does not display.
  1. In the Message Status list, select the remote notification that you want to re-send. (For example, test – Alarm ID:29 – Automatic).
  1. Click Start RENO procedure .
  • The system starts re-sending the notification. While sending is in progress, the icon is dimmed.

 

Start a Remote Notification from Event List

An event has occurred that triggered an alarm-triggered remote notification. The notification has Starting Mode = Manual, which means operator intervention is required for the system to start sending out the preconfigured messages.

  • Event List displays on the screen.
  • An event has occurred for which the command to start remote notifications is available.
  1. In Event List, select the event that triggered the notification.
  1. Click Start Remote Notifications for the event.
  • The system starts sending the notification messages preconfigured for this event. The command to stop remote notifications is available for the event.

 

Stop a Remote Notification from Event List

Sending of a remote notification is in progress. The notification was configured with Starting Mode = Manual and Can be stopped = Yes. You now want to interrupt (halt) sending of the messages.

  • You previously started a remote notification from Event List, and the command to stop remote notifications is available for the event.
  1. In Event List, click Stop Remote Notifications for the event.
  • The system stops sending the notification messages preconfigured for this event. The command to start remote notifications is available for the event.

 

Stop a Remote Notification from the Message Status List

You want to interrupt sending of a remote notification that is currently in progress.

  1. In the Message Status list, select the remote notification that is currently being sent (its overall outcome will display as Running).
  • The Stop RENO procedure icon is enabled if the notification can be stopped.
  1. Click Stop RENO procedure .
  • The system stops sending the remote notification messages. The overall outcome of the notification becomes Aborted. The status of any pending recipients becomes Cancelled.

 

Halt the Escalation of a Remote Notification

Sending of a remote notification is in progress. You want to halt its escalation, so that the message is not sent to the escalation recipients.

  1. In the Message Status list, select the remote notification that is currently being sent (its overall outcome will display as Running).
  1. Click to view the details of the notification.
  1. Expand Recipients to see the groups to which that notification is addressed.
  1. Select the group for which you want to stop the escalation.
  • The Stop RENO procedure escalation icon is enabled if the escalation for this group has not started yet.
  1. Click Stop RENO procedure escalation .
  • The escalation for the selected group is now disabled. If the group does not reach its threshold of required responses, any escalation does not start. The status of the group and the recipients involved becomes Stop.
  1. Repeat Steps 4 and 5 above for any other recipient groups of the notification.